Apr 052013

Microsoft Lync 2010 locking out Active Directory account

Had a users Active Directory account keep locking out each time logging onto machine or opening up Microsoft Lync 2010 client. This was on a Windows 7 Professional OS.

I ran the below procedure to resolve:

  1. Close all applications including Lync client
  2. Delete all files/folders from
    1. %userprofile%\AppData\Roaming\Microsoft\Communicator\
    2. %userprofile%\AppData\Local\Microsoft\Communicator\
  3. Delete the registry Key HKEY_CURRENT_USER\Software\Microsoft\Communicator
  4. Run from Command Prompt “Run as Adminsitrator”
    1. rundll32.exe keymgr.dll, KRShowKeyMgr

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